Privacy Policy

LILEY AND LUCA PRIVACY POLICY

This Privacy Policy describes how your personal information is processed when you visit or make a purchase from lileyandluca.com (the "Site").

Liley and Luca (Pty) Ltd ("Liley and Luca") respects your privacy and is committed to keeping your Personal Information confidential. Should we require certain information to identify you and to provide you with our products and services, you can be assured that we will only use your Personal Information as laid out in this Privacy Policy.

Please note that this Privacy Policy may be updated from time to time and should be viewed regularly.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, information is automatically collected from your device, such as your web browser, IP address, time zone and some cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies through Shopify:

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name and surname, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information such as name and surname, billing and shipping address, payment information and contact information that is provided by you voluntarily on the Site is used to fulfil any order placed through the Site. This allows us to process your order and provide you with invoices, payment confirmations and to arrange for shipping. We furthermore use your Personal Information to:

  • To communicate with you.
  • For record keeping purposes.
  • To improve our products & services.
  • To periodically send marketing material (via email only) such as specials or product launches which we think you may find interesting.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

All Personal Information provided to Liley and Luca is kept strictly confidential. We may, however, share your personal Information with third parties in order to efficiently provide services and offerings as stated above. Only the minimum and specific information required by the third party will be shared with them. These third parties are obliged to respect the confidentiality of any Personal Information shared with them. A service level agreement is in place with all third parties to ensure adherence to all Privacy and Confidentiality legislation and policies.

We may share your personal information with:

 

Please also note that Liley and Luca may be required to disclose your personal information in circumstances where it is required by law within the Republic of South Africa or outside.

If you would like to know who our contracted product and service providers are, please contact us through the contact information below.

BEHAVIOURAL ADVERTISING

Liley and Luca only market to existing clients and persons who have voluntarily opted in via our social media platforms or Site. Your personal information will be used to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

If you receive an email from us, your email address is listed with us as someone who has expressly shared the address for the purpose of receiving information in the future or you have registered on our Site or otherwise have an existing relationship with us.

YOUR RIGHTS

You have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

You have the right to object to the processing of Personal Information, this will however result in Liley and Luca not being able to process and fulfil your orders.

You have the right to lodge a complaint to the Information Regulator.

If you require more information regarding your rights, please contact us through the contact information below.

INFORMATION SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We take all reasonable steps to secure the content of the Site and all the information provided by and collected from users, from unauthorised access and/or disclosure. Liley and Luca, however, does not make any warranties or representations that your personal information shall be entirely safe or secure.

We will never share, sell, or rent your personal information with anyone outside Liley and Luca unless required in terms of law or as mentioned above.

 

 

TRANSBORDER INFORMATION FLOWS

Where necessary, your Personal Information may be shared with third parties in countries which subscribe to similar protection laws such as in Europe. This is in order to provide you with our products and services via the Site.

Where the information is shared with third parties which do not subscribe to similar data protection laws (USA and Canada), Liley and Luca will enter into agreement with such third parties in terms whereof such third party may be held liable to the protection of your personal information.

DATA RETENTION

Liley and Luca retains your personal information for purposes of processing your order, for administrative purposes and to communicate directly with you.

Liley and Luca will not keep your records for longer than is necessary for achieving the purpose for which the information was collected or processed.

CONTACT US

If you have any privacy complaints, compliments or comments or any concerns about your Personal Information and how we process it, kindly send an email to info@lileyandluca.com